Frequently Asked Questions
How does SwipeStudio work?
SwipeStudio is a super simple DIY tool to create your own custom Snapchat and Instagram filters. You can Click here to check out how it works.
What countries is it available in?
There are no geographical limitations when it comes to creating and accessing a custom filter. As long as Snapchat or Instagram is available in a particular country, you are free to create and access your filter there.
Who will be able to see my filter?
Anyone who has access to your QR code will be able to view and use your filter.
How much will my filter cost?
The total cost of your filter comprises both the design and filter setup fees. The design cost will be clearly displayed on the template, while the setup fees will vary depending on whether you opt for Instagram, Snapchat, or both platforms.
Can I get a custom design made specially for me?
Most certainly! Just tell us how you want your filter to be or send us some inspirations and we'll have our best designers create a design for you before your event!You can place your custom order by clicking here.
I'M TRYING TO PLACE AN ORDER
Is it not necessary to select a location for the Snapchat filter?
Snapchat no longer supports location-based filters. Instead, all filters are now based on QR codes, which can be used from anywhere in the world.
How long will the filters work for?
The filters will work forever. They do not have an expiry date. If you want a filter to be taken down, please get in touch with us at firstname.lastname@example.org
My payment was declined despite multiple attempts. Why is this happening?
Your payment could be declined for any of the following reasons:
- ↝ You have exceeded the balance or credit limit available on your card.
- ↝ The card data entered by you is incorrect
- ↝ Your card has expired
- ↝ The allowable number of PIN tries has been exceeded.
- ↝ The payment has been declined because your card is reported lost.
- ↝ Your card, or account the card is connected to, is invalid.
- ↝ The card issuer could not be reached, so the payment could not be authorized.
- ↝ The payment amount is invalid, or exceeds the amount that is allowed.
- ↝ The payment has been declined as Stripe suspects it is fraudulent.
- ↝ A transaction with identical amount and credit card information was submitted very recently.
- ↝ The card does not support the specified currency.
- ↝ The card does not support this type of purchase.
- ↝ The card has been declined for an unknown reason.
Please reach out to us at email@example.com if you continue to face payment issues.
I HAVE PLACED AN ORDER
Can I edit my filter design?
If your filter has not yet been approved, you have the option to cancel it and receive a full store credit that you can use towards a new design. However, if your filter has already been approved and sent to you, kindly contact us with your request and we will do our utmost to assist you with any necessary changes.
I would like a payment receipt. How can I get one?
Please send us an email at firstname.lastname@example.org requesting a receipt and we will send you one.
How long will it take for my filter to get approved?
Once you place an order, we need to set it up on Snapchat or Instagram and get their approval. Snapchat generally takes less than an hour to approve filters. Instagram on the other hand can take anywhere between 2-6 hours to approve a filter.
I didn’t receive any email regarding my order. How will I know if my order has been received and processed?
We will send you a confirmation email as soon as you make a purchase. In case you cannot locate the email in your inbox, please check your spam folder to locate the email. Alternatively, to track your order, you can login/sign up with the email ID you used to make your purchase. Once you log-in you will be able to the details of your filter. In case you still face issues you can email us at email@example.com.
REFUNDS AND CANCELLATION
If my filter does not get approved will I receive a refund?
In case your filter is rejected we will send you an email detailing why your filter was rejected. We will also credit the order amount to your SwipeStudio credit balance so that you can re-create your design. In case you do not want to re-create your design, you can respond to our email requesting for a refund and we will process a full refund of your order.
When am I eligible for a refund?
Please go through our Refund Policy to understand the refund and cancellation terms.
How do I cancel my Snapchat filter?
You can cancel your filter by going to your order page and clicking on the ‘cancel order’
button. If your filter is not yet approved, the order amount will be credited your SwipeStudio
credit balance. This credit will automatically get applied to your next purchase. You
can view your credit by logging into your account at https://swipestudio.co/home. In
case you are logging in for the first time, please click on register and sign up using
the email ID you used to place your order.
Please note that you will not receive any credit or refund if you cancel the filter after it is approved.